Mobile Banking App
Your ultimate financial companion.
Mobile Banking App
Your ultimate financial companion.
Have you downloaded our latest app release?
Our app just got even better - have you updated?
We regularly update our app to bring you new features and improvements designed to make your banking experience better. In our most recent update, we’ve added enhancements like quicker task completion, transaction balances on details screens, and improved accessibility options. We’ve also introduced PayTo agreements for more seamless payments. Plus, we’ve fixed a few bugs, including smoother handling of maintenance banners, easier password updates, and improved PayID creation.
Head to the Apple App Store or Google Play Store now to update and enjoy these new features!
Getting started
To use the Summerland Bank App, you need to be registered for internet banking. Once you have setup internet banking and downloaded the app, follow these five easy steps:
Step one: Enter your customer number
You will find this on your statements or confirmation email.
Step two: Enter your password
Use your internet banking password to login in for the first time.
Step three: Verify
Enter the verification code sent to your device.
Step four: Set up PIN
Follow the prompts to set up a 4-digit PIN that you will use to login to your app. For added security, you can also set up fingerprint or face recognition, or do so later in ‘Settings’.
Step five: Accept T’s and C’s
Your informed consent is important to us, so the final step is to accept the terms and conditions of the app. Then, you’re good to go.
The easy way to manage your money
With a user-friendly display and enhanced safety features, we are making your banking even easier, faster and more secure.
Personalise your banking
Manage your budget
With a quick balance widget, real time balance, alerts, and easy roundup features, take control of your finances in seconds.
Payments on the go
Send and receive money using PayID, schedule payments, make international transfers, and use Apple or Google wallet — all at your fingertips.
Safe and secure
Complete with biometric device unlock and secure card management, feel confident your money is safe and secure.
Why bank with us?
A thriving community is central to our vision and how we measure success. Summerland Bank is the people’s bank, serving our local community and together, making it stronger.
Owned by the people, operated by the people
Founded on a belief in the power of the collective, we are a community-owned bank that prides itself on always being there to support our community, in both the good times and the challenging ones.
Banking the way it should be
With branches throughout the Northern Rivers NSW and South East Queensland communities, we offer good old-fashioned customer service with all the bells and whistles of a modern bank.
Quick and easy to get started
Whether it’s your first-ever account or you’re looking for a fresh start with a customer-owned, community-minded bank, we can get you up and running in minutes – online, over the phone, or in a local branch.
Innovative Digital Banking
Our internet banking platform is safe, secure and easy-to-use, so you can check your accounts, transfer funds, pay bills, and access your money. If you’re on the go, it’s more of the same with our user-friendly app. Our app is available for both iOS (Apple) and Android.
ATM Network
Summerland members can access all Summerland ATMs as well as a wide network of ATMs in Australia direct-charge free. This makes it easy to access your cash wherever you are in Australia.
Frequently asked questions
Where do I download the app?
You can download our user-friendly Summerland Bank app on both the Apple Store for iPhone and on Google Play for Android and get ready to manage your finances effortlessly online.
Is the app secure?
Your safety and security is a top priority and we leave no stone unturned to ensure your money is protected thanks to robust encryption software and advanced security measures. If you have a security concern, please reach out to our friendly local team immediately on 1300 728 728.
How do I reset my internet banking password?
If you’re on the Summerland Banking app, head to ‘forgotten password’ on the login screen. Alternatively, if you are on a computer or browser, simply click ‘forgotten password’ on our website and follow the prompts. You will receive a temporary code to login with until you can set a new password.
Are there any fees for using the app?
There are no fees for using the app, however certain transactions on your account could incur fees.
March 2025: App updates
What is the redraw warning for?
The redraw warning message alerts you to your next repayment date and amount when you attempt to do a redraw, keeping you informed and making sure you don’t miss your next payment.
Will the redraw warning message affect my transactions?
The Redraw Warning message is purely informational and will not affect your transactions. It is designed to help you stay aware of your account activity.
How do I select a Default account?
To select a default account, navigate to ‘Accounts’, open the account selection menu (…) on the account you wish to make the default and select ‘Make default account.’
What is a Default account?
A Default account is the account that will populate automatically in ‘From account’ when completing a transfer.
How can I view which account is set as the default?
You can easily view your default account by navigating to ‘Accounts.’ The default account will be marked with a ‘Default’ label next to it. If no account has a label, then no default account has been selected.
What appearance modes are offered in the app?
The app offers three appearance modes: Dark Mode, Light Mode, and Automatic Mode. You can choose your preferred mode in the settings.
How do I switch between Dark Mode, Light Mode, and Automatic Mode?
Navigate to Settings > Appearance on your device, then select ‘Dark Mode,’ ‘Light Mode,’ or ‘Automatic Mode.’
Can I customise the appearance modes for different times of the day?
Yes! By selecting Automatic Mode, the app will automatically switch between Dark Mode and Light Mode based on your device’s time settings.
January 2025: App updates
What is Look Who’s Charging?
Look Who’s Charging is an app feature that helps you better understand your transaction history by providing more detailed information about your purchases.
How does Look Who’s Charging work?
Using advanced algorithms and data analytics, it matches data with Experian’s extensive database to provide transaction information, including merchant names, logos, and category labels.
Does Look Who's Charging provide real-time transaction information?
Yes, Look Who’s Charging provides instant details about your transactions to help you understand them better and as the transactions occur.
Is Look Who's Charging secure?
Yes, Look Who’s Charging prioritises data security and compliance with industry regulations. It uses robust encryption methods and follows strict privacy policies to ensure the confidentiality and integrity of customer data.
Can Look Who's Charging help in detecting fraudulent transactions?
Yes, Look Who’s Charging helps spot fraud by giving more detailed information about your transactions, making it easier to notice unusual activity.
How accurate is Look Who's Charging in identifying transactions?
Look Who’s Charging boasts high accuracy rates in identifying and categorising transactions. It uses advanced algorithms and an extensive database to precisely match transaction data.
Is there ability to turn off the Geo-tracking?
No, currently there is no customisation options for this.
What is a spend tracker?
Spend Tracker is an app enhancement that helps customers monitor and manage their expenses. It allows users to track their spending across different categories such as groceries, bills, entertainment, and more, to gain insight into their financial habits.
Why should I use a spend tracker?
Using a spend tracker can help you gain a better understanding of where your money is going. It can assist in identifying areas where you may be overspending and help you set and track financial goals more effectively.
Is my financial information secure when using a spend tracker?
Yes, this functionality prioritises data security and uses encryption methods to protect users’ financial information.
Can a spend tracker help me save money?
Yes, Spend Tracker can help you save money by providing insights into your spending habits and identifying areas where you can cut back or make changes. By setting and sticking to a budget, you can work towards achieving your savings goals more effectively.
Can I manually customise my spending categories?
No, currently there is no customisation functionality for this.
Ready to get started?
If you’re ready for a braver kind of banking, here are three ways to get started with Summerland Bank.
Open an account online
Get started online with your ID at the ready and a quick check of your personal details.
Contact us
Good old-fashioned customer service, the Summerland way.
Visit a branch
Find your closest Summerland Bank branch and our friendly local team will be ready to help.
Is there something else we can help you with?
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