Security Hub
Welcome to the
Summerland Bank
Security Hub.
Welcome to the Summerland Bank Security Hub.
Stay informed of security threats while learning about the steps we take to protect you on our Security Hub.
If you believe you may have been caught by a scam or suspect fraud on your account:
- Contact us on 1300 728 728 during business hours or 0467 953 309 (8am – 6pm weekends & public holidays) and report your situation.
- You can report your card as lost or stolen 24/7 in our App, through Internet Banking, or by phoning 1300 728 728.
- Don’t delay – as the quicker you let us know, the faster we can help protect you.
Arm yourself with knowledge and confidently safeguard your online presence.
At Summerland Bank, we understand that your hard-earned money deserves the best protection. We take that responsibility seriously, and have designed our Security Hub to equip you with the tools and understanding to help safeguard your financial assets from unauthorised access. Check out our library of security content below and empower yourself to help keep your money safe.
Scams.
At Summerland Bank, we’re serious about safety. Empowering our customers to recognise scams is a crucial part of this. Scammers employ various techniques to deceive you, aiming to steal your money, access your devices, or compromise your identity.
Here’s what’s important:
Stay vigilant. Be cautious of unfamiliar requests or offers. Verify their legitimacy and seek advice from trusted sources if unsure.
Independent verification. If you didn’t initiate a request, treat every email, text, letter, phone call, or social media ad as a potential scam until you verify through official channels.
Remember, knowledge is your best defence.
Recognising common scams.
A crash course in the most common scam tactics and how to spot them.
Protecting yourself from scams.
Stay safe with our essential tips to avoid scams and protect your personal and financial wellbeing.
I think a scammer got me...
What to do when you've been caught.
External scam resources.
Our trusted external resources offer valuable and reliable information to grow your understanding of how to stay safe online.
Safe banking practices.
Our safe banking practices guide gives you an arsenal of tools to help you keep your finances safe.
Stay up to date with our commitments to your security. Learn about secure login, two-factor authentication, secure browsing and card and cash security.
Because staying informed is the key to staying secure.
How Summerland Bank is keeping you safe.
Keeping you and your funds safe and secure is our priority.
Secure your password with two-factor authentication.
Strengthen your first line of defense and ensure only you hold the key to your financial realm.
Surfing the web safely.
When navigating the vast digital ocean, stay safe with these essential tips for secure browsing.
Card and cash security.
At Summerland Bank, we understand that safeguarding your hard-earned money is crucial. Check out these practical guidelines to help you protect your physical finances.
Staying safe online.
Do you want to be prepared and stay safe online?
Familiarise yourself with the tactics fraudsters use and learn to recognise red flags. Knowledge is your armour against scams.
Awareness is our best defence, so arm yourself with information and you’ll be well-prepared if a scammer tries to deceive you.
Identity theft.
Upskill yourself on identity theft and financial fraud.
Social media.
Stay socials savvy and know how to spot a sneaky scammer.
Buying and selling online.
We love a bargain too, but not at the risk of being scammed! Check out our favourite tips for safely selling and buying online.
External resources.
For more information regarding online safety, we encourage you to visit official Australian Government and industry websites.
Stay up to date.
Bookmark this page on your desktop browser by pressing “CTRL” or “COMMAND” + “D” on your keyboard and visiting regularly to stay scam savvy. Summerland Bank also regularly updates our customers through our Mobile App, email communication and our branches.
Common FAQs.
The answers to the questions we hear the most, in easy-to-understand language.
Is online banking secure?
Your safety and security is a top priority and we make every effort to ensure your money is protected using robust encryption software and advanced security measures. If you have a security concern, please reach out to our Contact Centre on 1300 728 728.
What happens if my account is compromised?
If you suspect a scam or fraudulent activity on your account, take action straight away:
Contact us on 1300 728 728 during business hours or 0467 953 309 on weekends and public holidays (8am—6pm) to report your situation.
How can I protect myself from phishing scams?
If you didn’t initiate a request, treat every email, text, letter, phone call, or social media ad as a potential scam until independently verified.
To learn more, check out our page on “Recognising common scams”.
What security measures exist for mobile banking?
Robust encryption: We’ve wrapped your funds in layers of digital armor. Our encryption software ensures that your transactions are as secure as a bank vault.
Two-factor authentication: An extra layer of protection. When you log in, you’ll encounter a 2FA option to verify your identity. It’s like a secret handshake with your money.
Advanced security measures: We play defence and offence. Our proactive security protocols keep cyber threats at bay.
How often should I update my password?
Change your passwords regularly, ideally every few months. A reminder in your phone or calendar helps make sure you do!
Is two-factor authentication (2FA) available and recommended?
Yes!
To enable 2FA using the VIP app:
- Download the VIP Access app from your app store.
- Open the VIP app and follow the instructions to set it up.
- Follow process below to register VIP app with Summerland Internet Banking platform.
- Use the VIP app to generate a unique code for logging in and authorising transactions.
If you need assistance, our staff are here to help. Contact us for support with setting up the VIP app.
Setting up VIP app access:
To enable 2FA, you must already be registered for secure SMS. If you are not registered for Secure SMS please contact us on 1300 728 728.
To register for 2FA on Internet Banking:
- Login to Internet Banking.
- Navigate to settings.
- Register VIP security.
- Request Secure SMS code to device.
- Enter Credential ID (Symantec ID) from VIP app.
- Generate 1st security code.
- Wait 30 seconds for another code to generate.
- Enter 2nd code.
- Read/agree to terms & conditions.
- Click on ‘Register’ to complete process
