Dear Valued Customers,

As we continue to investigate issues with our app and internet banking performance, some customers may see successful payments highlighted as failed and payments take longer to arrive at their destination. 

We ask customers to hold making Internet Banking and Mobile Banking payments from their accounts at this time. 

We understand this is really frustrating, and we’re truly sorry for any inconvenience this issue may cause.

We take the protection of your information and assets very seriously and we are committed to resolving this issue as quickly as possible. We will update you as soon as we have more information or if any action is required on your part.

In the meantime, if you have any questions or concerns, please contact our customer service team at 1300 728 728 who will be open today to answer your calls until 7pm or visit this page on our website for further updates as they become available.

Thank you for your continued trust and loyalty.

Sincerely,

John Williams
CEO, Summerland Bank