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Help & Support

My Banking

My Banking FAQs

The answers to your questions are only a click away.

My Banking FAQs

The answers to your questions are only a click away.

Bank Accounts

How many different types of accounts do you offer?

Summerland Bank has a great range of everyday transaction accounts, as well as high interest savings accounts designed to help you realise your potential and secure long-term financial freedom. Learn more about our Transaction AccountsTerm Deposits and Savings Accounts and even Compare Bank Accounts to find the right one for you.

Can I apply online?

Yes! Get started online in minutes with your ID at the ready. Once we’ve done a quick check of your personal details, you’ll be able to open an account.

Can I apply for someone else?

Unfortunately, no. As part of our commitment to safety and security, all account owners will need to participate in the application. If that is an issue, please contact our friendly team who will be able to assist you.

How long does it take to set up an account?

If you’ve got all of your correct documentation ready, online account set up can take as little as five minutes! Then you can take your time to customise your dashboard and arrange your financial life just as you like it.

Is there another way to apply, other than online?

Absolutely. Though many of our customers choose to set up their accounts in the comfort of their own homes, you can also set up an account over the phone or make an appointment at one of our branches where our friendly local staff will be happy to assist.

Home Loans

What types of home loans do you offer?

At Summerland Bank, we believe your search for the perfect home loan starts here. Explore and compare our range of home loans, including competitive fixed and variable rates to get the right fit for your needs.

What are your loan terms?

We offer variable rate home loans in five year increments starting from 15 through to 20, 25 or 30 years. Our range of competitive fixed rate home loans have a maximum term of 5 years.

How can I calculate how much repayments would be?

Our range of financial tools and easy-to-use calculators are designed to help you achieve your financial goals by choosing a loan product that’s right for you.

Do you offer tailored repayment schedules?

We sure do. Create a repayment schedule that works for you and allows you to make additional repayments, without the penalties or the stress of ongoing monthly fees.

Do you offer pre-approval or fast approval?

We know that, sometimes, your dream home just can’t wait. With pre-approval and fast track options available, you can make purchasing decisions quickly and with certainty.

Are there ongoing monthly fees with your home loans?

We want to see you thrive, which means there are no ongoing monthly fees for eligible borrowers and you can enjoy the benefits of a loan that aligns your financial goals with your values.

Can I apply online?

Yes! Get started online with your ID at the ready and once we’ve done a quick check of your personal details, you’ll be able to get the ball rolling.

Can I apply with someone else?

You can take out a loan with another party, however, both applicants will need to participate in the application process.

How long does the process usually take?

Once we receive your application and supporting documents, we will be in contact with you within just two business days.

Do you offer an Eco Home Loan?

We are passionate about sustainability and protecting the planet we all share. Ideal for the conscious consumer, we offer an Eco Home Loan specially designed for borrowers looking to make an environmentally sustainable purchase while keeping their rates low. Find out more about our Eco Home Loan.

Personal Loans

What types of personal loans do you offer?

No matter your needs, Summerland Bank offers a range of competitive, flexible, and low interest loans designed to help you reach your potential. From Vehicle LoansEquity Plus Personal Loans to Eco Loans, find out more and compare your options with Summerland Bank’s Personal Loans.

Is a deposit required?

With our Equity Plus Personal Loan, get quick access to a low interest unsecured personal loan if you already have a loan or equity with us. We want you to enjoy the financial flexibility of our unsecured personal loans, and so there is no need for collateral or a security deposit.

Can I consolidate multiple personal loans?

Definitely! If you’re juggling multiple loans, our friendly local team can consolidate and simplify your financial life by combining them into one manageable regular payment.

How can I calculate how much repayments would be?

Our range of financial tools and easy-to-use calculators are designed to help you achieve your financial goals by choosing a loan product that’s right for you.

Do you offer tailored repayment schedules?

We sure do. Create a repayment schedule that works for you and allows you to make additional repayments, without the penalties or the stress of ongoing monthly fees.

Do you offer pre-approval or fast approval?

We know that, sometimes, your dreams can’t wait. With pre-approval and fast track options available, you can make purchasing decisions quickly and with certainty.

Can I apply online?

Yes! Get started online with your ID at the ready and once we’ve done a quick check of your personal details, you’ll be able to get the ball rolling.

Can I apply with someone else?

You can take out a loan with another party, however, both applicants will need to participate in the application process.

How long does the process usually take?

Once we receive your application and supporting documents, we will be in contact with you within just two business days.

Credit Cards

What credit cards do you offer?

Unlock convenience and competitive rates with our range of credit cards designed with your best interests at heart. Offering rewarding benefits, flexible payment options, and security where you need it most, whether it’s once in a lifetime travel experiences or everyday essential purchases, we’ve got you covered. Find out more about Summerland Bank’s credit cards.

How do I pay off my credit card?

Paying off your credit card is easy with Summerland Bank thanks to our user-friendly app and seamless internet banking. You can set up a regular repayment or make one-off transfers via EFT or cash deposit.

Can I apply online?

Yes! Get started online with your ID at the ready and once we’ve done a quick check of your personal details, you’ll be able to get the ball rolling.

Can I apply with someone else?

You can take out a loan with another party, however, both applicants will need to participate in the application process.

How long does the process usually take?

Once we receive your application and supporting documents, we will be in contact with you within just two business days.

Insurance

Can I get insurance through Summerland Bank?

Through our long-standing partnership with leading provider CGU Insurance, Summerland Bank offers a range of comprehensive insurance solutions to help you navigate life’s mishaps. Protect what matters most by choosing a policy that’s right for you, and we’ll take care of the rest. Find out more about our different types of insurance.

Can I tailor my coverage?

With a commitment to innovation, we can help tailor offerings to ensure you receive the best value without compromising on quality or peace of mind.

How quickly do you process claims?

While every claim is unique, our aim is to help process your claim as quickly and efficiently as we can, so you have one less thing to worry about. Find out more about our partnership with CGU Insurance.

Is there something else we can help you with?

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