With branches throughout the Northern Rivers NSW and South East Queensland, we offer good old-fashioned customer service with all the bells and whistles of a modern bank. Find your nearest Summerland Bank branch.

It’s easier than ever to access your money wherever you are through our extensive range of ATMs in the Northern Rivers NSW and SE Queensland region, or through our network of partner ATMs throughout the country. Search for your nearest ATM.

We have a range of dedicated assistance available for community members with accessibility needs. From Closed Loop Hearing options to wheelchair access at all of our branches, we want to make it as easy as possible to take action on your finances. Find your nearest Summerland Bank branch.

As part of our commitment to being visible and contributing members of the local community, we offer in-branch banking across the Northern Rivers NSW and South East Queensland regions. Providing employment for 100+ staff, and supporting local businesses, charities, clubs, and community associations in the region, all of our team is on-shore and that will never change.

Whether you live outside the Northern Rivers NSW and South East Queensland region, or you simply cannot make it to a branch in person, you can always call 1300 802 222 and speak to a real human, or schedule a time for a free callback when it suits you.

Definitely not. We have customers from all over this great country, although we were founded, and continue to operate, from our base in Northern Rivers NSW and South East Queensland. We are deeply passionate about supporting our local communities, particularly providing a braver banking alternative for rural communities and regional areas often left behind.

With internet banking and mobile service options, you can be a Summerland Bank customer from wherever you are and experience the difference of customer-owned banking with community at the heart. Join today.

You are always welcome to pop in and visit a Summerland Bank branch, however, it can be a great idea to organise a time with one of our friendly, local team members to ensure you don’t have to wait. Choose from a variety of locations across the Northern Rivers NSW and Southeast Queensland and experience a more personalised kind of banking. Schedule a branch visit.

We promised you good old-fashioned customer service with all the bells and whistles of a modern bank — and that’s exactly what you’re going to get with Summerland Bank. Our innovative internet banking platform puts financial control back in your hands, giving you the tools you need to manage accounts, make transactions, and access your finances securely and conveniently online, anytime. Find out more about internet banking.

Internet and mobile banking is a safe and easy-to-use way of managing your finances from wherever you are. Access your accounts and manage your finances effortlessly through our secure web-based platform in just three simple steps.

Your safety and security is a top priority and we leave no stone unturned to ensure your money is protected thanks to robust encryption software and advanced security measures. If you have a security concern, please reach out to our friendly local team immediately on 1300 802 222. Visit our page for more safety and security tips.

Simply click ‘forgotten password’ on our website and follow the prompts. You will receive a temporary code to login with until you can set a new password. Alternatively, if you’re on the Summerland Banking app, head to ‘forgotten password’ on the login screen.

No! Having zero fees for using internet banking lets you manage your money without hidden costs. It’s transparent banking at its best, keeping your funds where they should be: in your pocket.

Packed with powerful features designed to simplify your finances and put you in control, download Summerland Bank’s new app for Apple or Android.

We leave no stone unturned to ensure your money is well protected with robust encryption software, multi-factor authentication and advanced security measures. Find out more about our commitment to secure banking practices.

Your safety and security is a top priority and we leave no stone unturned to ensure your money is protected thanks to robust encryption software and advanced security measures. If you have a security concern, please reach out to our friendly local team immediately on 1300 728 728. Visit our page for more safety and security tips.

Cybercrimes are attacks directed at digital computers or other devices, and include things like online fraud, identity theft and phishing. At Summerland Bank, we go to great lengths to secure you from cyber threats. Here are a series of expert tips to protect yourself online.

Scammers are becoming increasingly sophisticated and protecting your personal information is more important than ever. Learn more about some common examples of fraud, identity theft and scams to be on the lookout for.

If you suspect fraud or have a security concern, please reach out to our friendly local team immediately on 1300 802 222 during normal business hours (Monday to Friday, 8am-6pm), or on 0467 953 309 on weekends or public holidays. For more on recognising the signs of fraud.

It’s important to always stay informed and in control of your finances. If you notice:

• Unauthorised Charges: You didn’t approve or recognise something in your account.
• Duplicate Charges: Being billed more than once for the same purchase or service.
• Incorrect Amount Charged: The amount charged to your account is different from the agreed price or what’s shown on the receipt.
• Suspected Fraudulent Activity: You suspect identity theft or fraudulent activity on your account.
• Transaction Error: There was an error made in processing a transaction.
• Unknown Merchant Name: The name on the statement doesn’t match any known transaction.

Find out more about Fraud Prevention and how to dispute a transaction.

We know that it can be hard to tell what’s real and what’s not these days. Whether it’s unauthorised charges that you didn’t approve or duplicate charges where you have been billed more than once for the same purchase or service, our friendly, local and experienced team are ready to help. Call Summerland Bank on 1300 802 222 or lodge your claim online by filling out this form.

Our priority is keeping your money safe and secure, so our team will be working hard behind the scenes to investigate any disputed transactions. Once we have all the evidence and information we need, we will be in touch to inform you of the outcome of your dispute and outline the next steps within two business days.

In 2019, the Australian Government passed Consumer Data Right (CDR) legislation, often referred to as ‘Open Banking’ — a regulatory framework designed to give customers greater choice and control over their financial data.

This legislation gives organisations accredited by the ACCC permission to receive generic data pertaining to: transactions, savings, fixed term deposits, loan and credit card products including features, eligibility, rates and fees. Accordingly, Summerland Bank is accredited to provide and receive de-identified data to improve the industry for all.

At its core, Open Banking is designed to provide consumers with a higher level of control over what data you do and don’t share, with whom, and for how long. Find out more about Open Banking and how to control your data.

As a customer-owned bank, and committed part of our local community, we care deeply about your privacy. It is important to us that you know exactly how we collect, use, and disclose your personal information. This information is publicly available in our Privacy Notification, which describes what information we collect and why, how it’s used and to whom it’s disclosed.

Our Privacy Policy also includes more details about what we do with your personal information and how we safeguard it. It also guides you on what to do if there’s a problem. To find out more, please contact our Privacy Officer on [insert email address].

For more information about the Consumer Data Right (CDR), please visit the Australian Competition and Consumer Commission website or email our team at [email protected].

If you are unhappy about something to do with a product or service, firstly — we’re sorry. As a customer-owned bank, it is our mission to provide you with a braver banking alternative — and a big part of that is providing more of what our customers want, and being open to feedback when things aren’t up to scratch. Next, let’s try to fix it. More on our Dispute Resolution Procedure.

It’s always nice to know when you’ve done something well! If you have some feedback on a product or you have received great service from one of our team members, please email [email protected] or call 1300 802 222 and we’ll be sure to pass it on.