At Summerland, we're here to make a difference.
Providing you with ethical banking options, advice you can trust and supporting our communities, is who we are.
Ethical banking - your money and values aligned
Summerland Credit Union has no direct investments in, nor any loans to, fossil fuel/CSG mining industries. Summerland’s primary lending focus is residential mortgages, small/medium business and community organisations as well as personal loans. Find out more about our environmental investment position.
As a customer owned organisation, we’re not like a major bank; our profits don’t go to external shareholders. By banking with us, your money is being used for good by an organisation that cares as much about the environment, your community and an ethical banking industry as you do.
Sustainability
Through our adoption of four of the United Nations’ Sustainable Development Goals – Climate Action; Gender Equality; Decent Work and Economic Growth; and Sustainable Cities and Communities - we’re committed to environmental, social and business sustainability.
Being the first financial institution to become achieve Gold Partner Accreditation in the NSW Government's Sustainability Advantage Program demonstrates outstanding environmental achievements and leadership. It follows our larger commitment to environmental sustainability.
We have also achieved White Ribbon Accreditation, by having zero tolerance of any form of harassment, bullying abuse, violence or discrimination. Respectful relationships provide a strong foundation for our workplace culture; expressing the way we do business with our customers. It’s one of the reasons we were recently awarded Kincentric Employer of the Year.
Our vision
Making a difference.
Our mission
Providing people with ethical banking solutions to fulfil their life dreams.
Customer service promise
We promise to provide realistic ethical options; combined with practical advice to efficiently guide you to your preferred choice
We promise you can trust us to help you achieve your financial goals
We promise to treat you as though you own this place; because you do
10 Ways We'll Deliver On Our Promise
- We'll share our knowledge – we are well trained and keep up-to-date in our field of banking, plus we have access to specialists in a range of banking areas. We are always happy to share our knowledge to assist you with your banking.
- We'll tailor our advice for you – by regularly learning about your progress towards your financial goals, we can assist you more efficiently, so we make every effort to get to know you and we may even be able to assist your family and friends too.
- We’ll treat you as an individual – we recognise no two people have the same banking needs/ structure/ goals.
- We'll honour our Commitments – you can count on us, we’ll ensure we follow through on any commitments we make & keep you informed along the way.
- We’ll make it easy for you – within the regulatory framework we operate in, we’ll try and minimise the work you need to do.
- We’ll adopt new innovations and technologies – we will take advantage of new technologies and processes to enhance your experience as a customer.
- We’ll support our local and global community – by respecting our business Values, we’ll minimise the impact on the environment and enrich the communities in which our customers live.
- We’ll respect your time – within the regulatory framework we operate in, we’ll strive to be efficient when assisting you with your banking.
- We’ll give back to the community – through our Community & Business Grants Program, we’ll return financial and other support to our Community.
- We’ll Make it Right – if it’s our fault, we’ll own the issue and make amends where possible.
Your stories
Discover, from our customers, how we've made a difference in their lives.
Executive Team
Meet the Summerland Executive team.
Governance
Corporate conduct and disclosures.
