We’ve seen a recent surge in remote access scams, with some customers losing thousands of dollars. In 2024 alone, these scams cost Australians over $7.5 million—and the true losses are likely much higher, as many victims don’t report them.
How these scams work
Scammers will try to convince you that your computer, phone, or internet connection has an issue. They’ll then trick you into downloading a program or granting them remote access to “fix” the problem. You don’t have to be a Telstra or Microsoft customer—or even own a computer—for them to target you!
These scams typically happen in two ways:
1. A phone call from someone claiming to be from Microsoft, Telstra, NBN, or even your bank.
2. A pop-up message on your screen warning of a virus or issue, prompting you to click a link or call a number.
- Once they have access, scammers may:
Trick you into installing software that grants them control over your device. - Request your card details and an SMS verification code to authorise large transactions.
- Ask for personal or banking details to impersonate you and reset passwords.
- Persuade you to log in to internet banking, so they can steal funds from your account.
- Use high-pressure tactics, becoming aggressive or persistent to keep you on the phone for hours.
How to protect yourself
- Never allow an unsolicited caller remote access to your device.
- Never share your personal, banking, or card details unless you initiated the contact using a trusted source.
- Always read SMS messages carefully before providing any codes.
- If you receive a suspicious call, hang up and independently verify the number (e.g., from a bill or official website).
- Be aware that scammers may try to port your phone number, so watch for unusual messages from your provider or sudden loss of service.
What to do if you’ve been targeted
Act fast to limit potential damage:
- If someone is accessing your computer, turn it off immediately and seek help from a trusted technician.
- Contact Summerland Bank on 1300 728 728 for assistance.
- Report the scam to Scamwatch and Cyber.gov.au to help protect others.
For more details, visit Scamwatch and for more educational tips visit our Secuirty Hub. Stay alert and stay safe!
