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Important update: 14/11/24 at 9:45am. Issues with OSKO payments are now resolved. We thank you for your patience and apologise for any inconvenience caused.

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Surfing the web safely.

Surfing the web safely.

Welcome to the Security Hub at Summerland Bank, your go-to resource for all things related to safeguarding your financial security in the digital age.

Stay aware and scroll securely.

While many of us enjoy unwinding with some online browsing after work, it’s crucial to ensure our digital activities remain secure.

To help you navigate the web safely, we have compiled our top tips for maintaining online security.


If you believe you may have been caught by a scam or suspect fraud on your account:
  • Contact us on 1300 728 728 during business hours or 0467 953 309 (8am - 6pm weekends & public holidays) and report your situation.
  • You can report your card as lost or stolen 24/7 in our App, through Internet Banking, or by phoning 1300 728 728.
  • Don't delay - as the quicker you let us know, the faster we can help protect you.

Safely surfing the World Wide Web.

Choose HTTPS: Always look for the padlock icon and “https://” in the address bar. The padlock icon does not guarantee that you’re on a safe site, however it is more likely to be secure.

Stay up to date: Keep your web browser, operating system, and antivirus software updated to have the latest security patches.

Password strength: Arm each account with a unique, robust password. Consider a password manager—it’s like a vault keeping your passwords secure. The longer the password is the stronger it is, and do not reuse passwords.

Beware of phishing: If it is looking unusual, pump the brakes, take time to investigate and think twice before clicking on any unexpected links or attachments.

Public Wi-Fi caution: Avoid the use of public Wi-Fi networks when doing secure work.

Ad blockers and privacy shields: They fend off annoying ads and malicious scripts.

Keep a clean ship: Regularly sweep away browser history, cookies, and cached data.

Do you know who you’re really talking to?: Before sharing sensitive info, check if the website’s legitimate.

By staying informed, you will be better equipped to stay secure.


Staying scam aware.

Scammers use various tactics to steal money or information, posing as trusted contacts, sending deceptive messages, or resorting to threats. To stay scam safe, don’t trust claims without verification, avoid clicking on suspicious links or downloading attachments, and cut contact if threatened.

Remember: Stop. Think. Protect. Pause before sharing information, question if the message is authentic, and act quickly if something feels wrong.

Source: ACCC YouTube.

How business email compromise scams can affect you

Recently, a Summerland Bank customer fell victim to an email scam after paying a fake invoice received through email. Scammers had altered the bank details in the email and deceived the customer.

Read on…