We’re serious about security.
At Summerland Bank, our advanced security systems, 24/7 fraud monitoring, and internal cybersecurity training programs ensure your information remains under lock and key.
Regular tests and third-party audits keep us compliant with all mandatory regulations. Your trust and safety is important to us, so rest assured, we’ve got your back.
- Contact us on 1300 728 728 during business hours or 0467 953 309 (8am - 6pm weekends & public holidays) and report your situation.
- You can report your card as lost or stolen 24/7 in our App, through Internet Banking, or by phoning 1300 728 728.
- Don't delay - as the quicker you let us know, the faster we can help protect you.
At Summerland Bank, we’ll never ask you to…
- Share your internet banking passcode or banking app PIN.
- Share your card’s expiry date, CVV or PIN.
- Help us catch scammers or assist with internal investigations—that’s what our specialists are here for!
- Move money to a “safe” account, or an account with another financial institution.
Any of these questions are serious red flags. Ask for a reference number, then hang up and give our Contact Centre a call on 1300 728 728.
Data protection.
When it comes to your data, you’re in control.
Summerland Bank is governed by a regulatory framework, often called Open Banking. It’s designed to enhance your experience by giving you more choices and control over your financial data. With Open Banking, we’ve got your back. Stringent security measures and regulatory oversight ensure that your data remains safe and sound. And Open Banking allows you to grant or revoke consent at any time. It’s your call—whether you want to share specific information with our trusted third-party providers or keep it to yourself.
Scam-Safe accord.
At Summerland Bank, we’re committed to keeping you safe. That’s why we’re part of the Scam-Safe accord, a powerful alliance among Australian banks to protect their customers from increasingly sophisticated scams. Read more about the Scam-Safe accord here.
Online banking security.
Robust encryption: We’ve wrapped your funds in layers of digital armour. Our encryption software ensures that your transactions are as secure as a bank vault.
Advanced security measures: We play defence and offence. Our proactive security protocols help keep cyber threats at bay.
Top tip: Avoid public Wi-Fi for sensitive transactions. They may be vulnerable to being hacked.
Privacy policy.
Keeping your private information, private.
As a customer-owned bank, our customers are our owners. We want you to feel confident about how we handle your personal information.
Privacy notification: Our privacy notification outlines exactly what information we collect, how we use it, and who we share it with.
Compliance: We adhere to the Privacy Act 1988, the Australian Privacy Principles (APPs), and the Privacy (Credit Reporting) Code 2014. Keeping your data secure is our priority.
Privacy policy: Dive deeper into our robust privacy policy. It covers everything—from data usage to safeguarding practices. The answers to your burning privacy questions are there.
Top tip: Regularly review and update the privacy settings on your social media accounts, apps, and other online platforms. Ensure that you’re only sharing information with trusted parties and that your data isn’t publicly accessible.
Secure communication.
Your security. Our priority.
In today’s interconnected world, where banking, e-commerce, and digital interactions thrive, safeguarding your information is more important than ever. At Summerland Bank, we employ robust security measures to keep you, your money and your data safe.
- Advanced encryption: Our cutting-edge encryption technologies ensure that every exchange between you and our bank remains confidential and secure.
- Two-factor authentication: It’s like a secret handshake. We add an extra layer to verify your identity, making sure only you can access your account.
- SSL certificates: These digital passports verify that your online journey is safe. Look for the padlock icon—it’s your trust badge.
- Cybersecurity vigilance: We’re like digital sentinels, constantly updating our defences. Our commitment? A reliable, secure communication platform that lets you rest easy.
Top tip: Before logging in, check that you’re on the official Summerland Bank website. The correct URL is www.summerland.com.au
Snail-mail security.
Keeping your physical data safe is just as important as your digital data. At Summerland Bank, we offer options like electronic statements and notifications to reduce the risks associated with physical mail. For customers who prefer or require paper mail, we ensure that all correspondence is packaged securely to confirm safe and timely delivery.
Top tip: Want a more secure statement option? Call our contact centre to switch to eStatements. Bonus points – they’re better for our planet!
Top tip: Keep yourself and your personal information safe by securing your personal documents at home or putting a lock on your mailbox. Regularly clear out old flyers from your letterbox—it can signal that you’re not home.
Staying scam aware.
Scammers use various tactics to steal money or information, posing as trusted contacts, sending deceptive messages, or resorting to threats. To stay scam safe, don’t trust claims without verification, avoid clicking on suspicious links or downloading attachments, and cut contact if threatened.
Remember: Stop. Think. Protect. Pause before sharing information, question if the message is authentic, and act quickly if something feels wrong.
