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10 Ways We'll Deliver On Our Promise

1. We'll share our knowledge – we are well trained and keep up-to-date in our field of banking, plus we have access to specialists in a range of banking areas. We are always happy to share our knowledge to assist you with your banking.
2. We'll tailor our advice for you – by regularly learning about your progress towards your financial goals, we can assist you more efficiently, so we make every effort to get to know you and we may even be able to assist your family and friends too.
3. We’ll treat you as an individual – we recognise no two people have the same banking needs/ structure/ goals.
4. We'll honour our Commitments – you can count on us, we’ll ensure we follow through on any commitments we make & keep you informed along the way.
5. We’ll make it easy for you – within the regulatory framework we operate in, we’ll try and minimise the work you need to do.
6. We’ll adopt new innovations and technologies – we will take advantage of new technologies and processes to enhance your experience as a customer.
7. We’ll support our local and global community – by respecting our business Values, we’ll minimise the impact on the environment and enrich the communities in which our customers live.
8. We’ll respect your time – within the regulatory framework we operate in, we’ll strive to be efficient when assisting you with your banking.
9. We’ll give back to the community – through our Community & Business Grants Program, we’ll return financial and other support to our Community.
10. We’ll Make it Right – if it’s our fault, we’ll own the issue and make amends where possible.