At Summerland, our customers and the communities we serve are our number one priority. We are commited to supporting our customers impacted by COVID-19. Find out more.
Summerland understands that customers may face difficulty in meeting loan and other commitments due to any number of circumstances, often for reasons beyond their control.
These may include:
- Unemployment
- Reduced working hours
- Injury or illness
- Relationship breakdown
- Natural disaster
- Unfortunate financial choices
If you are experiencing conditions of financial difficulty, the best thing you can do is to take action. If you do nothing, the problems are not likely to go away, and in fact, may get worse.
Can anyone use this service?
All customers are able to use our financial hardship assistance service through our Member Finance Support team. This team is experienced in handling situations involving financial difficulty and will take the time to understand and review your current circumstances. Solutions tailored to help you manage your commitments with us can be provided where appropriate.
The type of assistance that Summerland provides varies depending on individual needs and circumstances, but may include:
- Tailored repayment arrangements
- Deferred or reduced repayments
- Extending the term of a loan contract
- Referral to external financial counselling services
For further information on financial hardship assistance, call our Member Finance Support team on 1300 364 799 or call in to one of our branches.
Additional information is available from the following links:
