Retiring Products
Discover more about the products that will be phased out and why from 30 June.
Retiring Products
Discover more about the products that will be phased out and why from 30 June.
Embracing secure practices for a smooth transition.
As Summerland Bank continues to innovate and enhance our banking experience, we are announcing the retirement of three banking products effective 30 June, 2024.
This decision aligns with our commitment to providing best in market security features through initiatives like our mobile banking app and internet banking platform. We understand the importance of creating value for our customers and ensuring a smooth transition to these superior alternatives.
Supporting our customers:
We assure our customers affected by this change that they will have access to better alternatives and can rely on our friendly contact centre for any support needed during their transition to alternative banking practices.
For any inquiries or assistance regarding the transition please visit one of our branches or call our team at 1300 728 728 during business hours (8:00am-5:30pm AEDT, Monday to Friday).
We thank you for your continued trust in us and remain dedicated to delivering the highest standards of service and banking innovation.
Phone Banking
Phone Banking will be phased out from 30 June, 2024.
Soon we will be saying goodbye to our Phone Banking service. This decision comes as we’ve noticed a shift towards mobile technology, with many of our valued customers preferring the ease and versatility of our dedicated banking app and online banking platform. The decision also aligns with our commitment to the industries latest security standards.
But don’t worry, we’ve got you covered! Here are some alternatives for you to continue managing your finances smoothly:
The Summerland Banking App: Available for download on Google Play and the Apple Store, our app puts the power of banking right in your pocket. From checking account balances to transferring funds, paying bills, managing your cards, and even sending money overseas, it’s all just a tap away.
Internet Banking: A secure and convenient way to handle your money online. Effortlessly access your accounts and manage your finances anytime, anywhere.
SMS Banking: By texting 0448 221 999, you can quickly access your account balances. If you’re not yet registered for SMS banking, feel free to visit us in branch or call us at 1300 728 728 to set up this service. Plus, get real-time updates on account activity through SMS alerts. Just log into Internet Banking or ask our friendly staff for assistance.
Frequently asked questions
Why are we removing the self-service Phone Banking facility?
With the increased usage of mobile phones, there is a very limited need for the Phone Banking service.
Most of our customers prefer to complete their transactions online with our purpose-built app or internet banking on their smartphones or other mobile devices. Our app is available for both Apple and Android iOS and is a more convenient way of banking.
I have a landline. I do not use a mobile phone. What can I do?
You are welcome to call our Contact Centre or visit your nearest branch, where our friendly staff will assist you.
We also have iPads available in branch where we can help you learn to use our app.
What are SMS Banking and Alerts?
With a quick text of a command code to 0448 221 999, you can get instant updates on your account balances.
Command codes
B – Balance request (includes available balance)
T – Transaction history starting from your first account*
TXC – Transaction history – credits only
TXD – Transaction history – debits only
I – Interest Earned/Paid Request
*Enter T1 for transaction history on your 1st account only
*Enter T2 for transaction history on your 2nd account only
It is easy to set up regular alerts and receive a txt regarding account activity, such as:
- Your account balance falls below or rises above a specified level or
- A direct debit or credit is processed to your account
You can schedule regular account balance updates and stay on top of your finances.
To register for SMS alerts or to set up an alert once you’ve registered, simply log into Internet Banking or ask our friendly staff to help.
Is the app safe?
Our app is specifically designed with security in mind. It incorporates robust encryption protocols and advanced security measures to protect your sensitive data.
The app does not store your personal data on your device. When you use the app, it retrieves your information from the bank’s servers and doesn’t keep sensitive data locally.
The app is accessed with a 4-digit pin and for added security you can also set up fingerprint or face recognition. You can register your mobile number to receive an SMS.
Can I just call the Contact Centre to check my balance?
The SMS banking and alerts are just an easy option for you like using text message. You can text us on 0448 221 999 with the command code, you will receive a text message back in a couple of minutes. If you’re not yet registered for SMS banking, feel free to visit us in branch or call us at 1300 728 728 to set up this service. Plus, get real-time updates on account activity through SMS alerts. Just log into Internet Banking or ask our friendly staff for assistance.
You have the option of having ‘full access’ or ‘view only’ in the app. Staff can switch you to ‘view only’ if your sole purpose of phone banking is to check balances until or if you’re ready to consider Internet banking.
Are there any fees for using the app?
There are no fees for using the app, however certain transactions on your account could incur fees.
Why is using the app better than using phone banking?
Phone banking is old technology.
The app is easy to use, you can see on your screen exactly what you are doing.
You can check your account balances, pay bills and access your money, send and receive money using PayID, and schedule payments.
You can view your statements, manage your cards and send money overseas. By creating SMS alerts, you can monitor your account and card activity.
Foreign Cheques
Foreign Cheques will be phased out from 30 June, 2024.
As the world evolves, so do our banking needs. We’ve noticed a shift in customer preferences towards digital payment methods. To better serve you, we’re streamlining our offerings and focusing on faster, more convenient, and secure ways to manage your finances across borders.
The decision to remove our Foreign Cheques service was made as there are now more secure and convenient ways to transfer money internationally.
What does this mean for you?
Rest assured, there are alternative options available to ensure a smooth transition:
1. Inward Telegraphic Transfer (ITT):
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Complete the Inward Payment form.
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You’ll receive a PDF Payment Instructions document to share with the sender.
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Funds will be deposited into your Summerland Bank account in Australian dollars.
2. International Money Transfer (IMT): Provide payer with this information
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Your full name (no initials)
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Your street address (cannot be a PO box)
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Summerland Bank’s SWIFT code (BIC): WPACAU2S
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Your account number (not your customer number)
- Summerland Bank BSB: 728728
For more information on international payments, head here.
Frequently asked questions
Why are foreign cheques no longer accepted?
This change has been made in response to changing customer demands and the migration to digital payments methods and fewer in-person payment requests.
The benefits of receiving your funds by one of the following alternative payment methods are:
- The transfers are fast and secure.
- No limit on the amount being received. Cheque limit is $2,000.
- No delay in waiting for cheques to be processed. (Can take up to 8 weeks).
- Convenience – funds deposited directly into your account, no need to call at branch with a cheque to be deposited.
- Save money – fee for IMT/RTGS is $10 or via the Inward payment form – no charge. Cheque negotiation fee is $15 – $75 regardless of whether it’s honoured).
Can I still deposit existing foreign cheques?
Yes, you can still deposit your foreign cheques up until 30 June, 2024.
How can I receive funds from overseas now?
To continue receiving funds from overseas, you need to contact the party who sends you the cheque payment and request that all future payments be credited to your Summerland Bank account via International Money Transfer or international direct deposit.
- A fast and secure alternative to foreign cheques is to have the money sent directly to your Summerland account via International Money Transfer (IMT) also referred to as RTGS.
- You can also use the Inward Payment form from our website.
- If you have a bank account with an overseas bank and wish to transfer money to your Summerland account, please transfer using your overseas bank’s internet banking.
What fees or charges apply to alternative methods?
- A $10 fee applies to payments received via BIC/swift/RTGs. The remitting or any intermediary bank may deduct fees from the payment prior to us receiving the funds. This may reduce the amount you expect to receive.
- Summerland won’t charge you a fee for using our Inward Telegraphic Transfer service (1)
Transfers sent in a foreign currency will convert into AUD at the current exchange rate. Summerland Bank is not involved in the foreign currency conversion. The overseas bank may deduct their fees from the funds being transferred.
(1) Payments may be sent via a network of correspondent and/or intermediary banks. In some cases, these banks may charge a small handling fee, which is out of the control of Summerland Bank and Convera Australia Pty Ltd.
What information should I provide to payers?
- To receive funds from overseas to your Summerland account via IMT requires using Summerland’s Bank Identification Code (BIC), sometimes referred to as a ‘Swift Code’. The BIC serves as a vital identifier allowing funds to be directed to your Summerland account.
When providing your details to the payer, please ensure that you include the following information:
- Your full name (no initials)
- Your street address (cannot be a PO box)
- Summerland Bank’s BSB 728-728
- Your 8-digit account number (not your customer number)
- Summerland Bank’s SWIFT code WPACAU2S (sometimes called Bank Identification Code, or BIC)
Transfers sent in a foreign currency will convert into AUD at the current exchange rate. Summerland Bank is not involved in the foreign currency conversion. The overseas bank may deduct their fees from the funds being transferred.
2. You can also complete the Inward Payment form on our website. Once you complete the form, you will receive a PDF Payment Instructions document. Share this document with the sender, and they use it to deposit the funds into your Summerland account in Australian dollars.
The remitter should send the funds in their own currency and our agent Convera, will convert them into Australian dollars before forwarding to the bank to credit your account.
The time it will take before the money is received into the account will depend on which country it is coming from. Generally, the money will be available in three working days, however this cannot be guaranteed.
For more information, head to our International and Travel page.
What happens if the payer doesn’t have the ability to send funds electronically?
Unfortunately, there is no option to receive the funds where the transfer does not happen electronically. The Paying party would have electronic options available with their bank, so they need to discuss these options themselves.
Most Australian banks already do not accept foreign cheques. There is the potential for foreign cheques to be phased out of all Australian banks soon. Alternative methods need to be arranged.
Access Plus Account
Access Plus Account will be phased out from 30 June, 2024.
As the world changes, our banking standards continue to adapt.
If you use an Access Plus account for your everyday banking, your account will be seamlessly converted to our Everyday Account automatically on 1 July 2024. Rest assured you can continue transacting as normal following this change.
If you are aged 65 plus or receive a pension, we encourage you to visit us in branch or contact us on 1300 728 728 to discuss further options.
If you’re interested in discussing different account options like a savings account or term deposit account, please visit us in branch or call us on 1300 728 728.
Frequently asked questions
Why are we retiring the Access Plus account?
We have evaluated our existing products and we have decided to discontinue some products, including the Access Plus account as this account no longer meets market needs. We are pleased to offer alternative products that provide enhanced benefits more aligned with our customers’ preferences.
Will I have a new account number?
No, your account number can stay the same. We will consult with you to determine the most suitable account to meet your needs and we will make an adjustment to effect the change.
If your account balance is below $50,000, and if we haven’t heard from you prior, the account will be switched to an Everyday account and maintain its existing account number. There will be no changes to how you currently operate your account or your balance.
What do I need to do?
If you use your Access Plus account for your everyday banking, your account will change to our Everyday account, and you can continue transacting as normal.
If you are aged 65 plus or receive a pension, please contact us for further options.
If your Access Plus is your savings account? We have alternative options, depending on how you use your account.
Please contact us on 1300 728 728 during business hours or visit your local branch. We would be pleased to review your banking needs and help you decide the best option for you.
What does this mean to me?
Your Access Plus account can be changed to another product that will provide similar or increased benefits, depending on how you use your account.
Is there something else we can help you with?
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