Prioritise your finances.
At Summerland Bank, we understand that safeguarding your hard-earned money is crucial. Check out the practical guidelines below to help you keep your cash and cards secure.
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Contact us on 1300 728 728 during business hours or 0467 953 309 (8am - 6pm weekends & public holidays) and report your situation.
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You can report your card as lost or stolen 24/7 in our App, through Internet Banking, or by phoning 1300 728 728.
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Don't delay - as the quicker you let us know, the faster we can help protect you.
Did you know?
Summerland Bank cards support Apple Pay and Google Pay. Use your card on your smartphone or watch for secure and convenient payments.
Guidelines for card and cash safety.
Sign your card promptly: As soon as you receive your card, take a moment to sign it. This simple step adds an extra layer of security.
Keep your PIN confidential: Never lend your card to anyone and avoid using easily guessable PINs. Your personal identification PIN is just that—personal!
Forget the wallet PIN record: Resist the urge to jot down your PIN and stash it in your wallet or purse. Memorise it instead, or use a secure method, like a password manager, to store it.
Hands off during payments: When making a payment, don’t hand your card over. Use contactless methods or insert your card into the machine yourself.
Stay alert at ATMs: Be mindful of your surroundings when using ATMs. Choose well-lit locations, and avoid any machines that appear tampered with.
Travel light: Carry only the cash you need. Consider using electronic payment methods for added convenience and safety.
Lost or stolen card? Act Fast! If your card goes missing, report it to your financial institution straight away.
Your financial well-being matters to us. Stay informed and stay secure.
Staying scam aware.
Scammers use various tactics to steal money or information, posing as trusted contacts, sending deceptive messages, or resorting to threats. To stay scam safe, don’t trust claims without verification, avoid clicking on suspicious links or downloading attachments, and cut contact if threatened.
Remember: Stop. Think. Protect. Pause before sharing information, question if the message is authentic, and act quickly if something feels wrong.
How business email compromise scams can affect you
Recently, a Summerland Bank customer fell victim to an email scam after paying a fake invoice received through email. Scammers had altered the bank details in the email and deceived the customer.
