Summerland Credit Union - Branch Network Changes

After a thorough review of our branch operations we have made the decision to close our Alstonville and Ocean Shores branches on 20th October this year.

There are many factors which have led to this decision; one which has not been taken lightly. We monitor and evaluate the changing banking habits of our customers and have seen a significant reduction in the number of customers utilising these two branches, with an increasing percentage of transactions being performed online, at ATMs, through eftpos and on our Banking app as well as cash transactions being handled by Australia Post through their Bank@Post services.

To maintain a relevant and effective branch network, investments are being made in upgrading services in a number of Summerland branches to better meet the changing needs of our customers.

We also have mobile lending staff looking after customers who wish to discuss their borrowing need in the Alstonville & Ocean Shores areas. Other Summerland branches are also available for these and other general banking discussions.

Summerland continues to assist dozens of local clubs, organisations and community events across the North Coast. We believe in listening to our customers, understanding their needs and adapting how we deliver services to satisfy their current and future needs.

All staff impacted by this decision have been offered alternative positions within Summerland.