Want 24 hour access to your account over the phone?

Accessing your account anytime, anywhere is easy with our Phone Banking.

What you can do

  • Get balances on all savings and loan accounts
  • BPAY your bills
  • Get detailed information on your last five transactions
  • Transfer funds between your own accounts
  • Request a loan application
  • Ask for a loans consultant to call you
  • Order a statement
  • Check what interest you've earned on your account

Get started

Drop into your nearest branch or call our eBranch on 1300 802 222 and ask for an access code.

Once you have your access code, you can use the service by phoning 1300 221 999 or +61 2 6622 8783 from overseas.

 

SMS Alerts

SMS Alerts

With a quick txt, you can get instant updates on your account balances. It's also easy to set up regular alerts and receive a txt whenever something happens on your account, such as:

  1. account balance falls below or rises above a specified level
  2. direct debit or credit is processed to your account.

Or you can schedule regular account balance updates and stay on top of your finances.

To register for SMS Alerts or to set up an alert once you've registered, simply log into Internet Banking or ask our staff to help you at your local Summerland branch.

Request on demand

The SMS Request feature allows you to receive an SMS on demand, simply by SMS texting 0448 221 999 from your mobile phone with a code.

To request an SMS message:

  • Start a new txt message
  • Enter the short command code for the SMS you require (See below for the codes)
  • Some examples include:
    • B - Gives a balance for all accounts
    • B3 - Gives a balance for all accounts starting from the 3rd account
    • TXC2 - Gives a credit only transaction history starting from the 2nd account
    • I3 - Gives interest earned/paid starting from the 3rd account
  • Send the SMS Text message to 0448 221 999

Short Command Codes

Use the following table to determine the short command code needed:

Code Information Required
B(n) Balance request – all accounts starting from first or (n)th account (includes available balance)
T(n) Transaction History – starting from first or (n)th account
TXC(n) Transaction History – Credits only – starting from first or (n)th account
TXD(n) Transaction History – Debits only – starting from first or (n)th account
I(n) Interest Earned/Paid Request – starting from first or (n)th account

Note: (n) = the number order that your account appears in the Account Balances page e.g. If you want the balance of your 3rd listed account you would send an SMS containing the text B3.

Text Limitations

When returning balance request information the system will return as many accounts as possible (within the 160 character limitation of SMS) from the starting account as indicated by the (n). To enable as many accounts as possible to be sent the system will limit account descriptions to 25 characters.

When returning transaction history request information the system will return as many transactions as possible (within the 160 character limitation of SMS) for the requested account as indicated by the (n). To enable as many transactions as possible to be sent the system will limit transaction descriptions to 30 characters.

Access Your Money

Accessing your account anytime, anywhere, is easy.

Banking App

Do your banking anywhere with our smartphone app.

Internet Banking

A safe and easy-to-use way of banking wherever you have internet access.